Refund Policy

Purchases inside the Celabe app, such as e-invite and wedding-website unlocks, are paid to Apple or Google. They hold the money, so only they can refund it. We cannot refund store purchases ourselves.

• iPhone or iPad: request a refund at reportaproblem.apple.com.
• Android: follow Google's steps at Google Play refunds.

Subscriptions renew automatically until you cancel them in your App Store or Google Play account settings. Deleting your Celabe account does not cancel a store subscription. If a purchase did not unlock what it should, email us and we will fix it.

• You can cancel a package at any time. It stays active until the end of the period you have paid for and then does not renew.
• We do not refund partly used periods.
• If you were charged twice, or charged the wrong amount, we refund the extra to your original payment method within 7 working days of confirming the mistake.

• Full refund if you cancel within 7 days of paying and before any vendor booking has been confirmed for you.
• After that, we refund the part of the service we have not yet delivered, as agreed with you in writing.
• Money you pay directly to vendors is covered by each vendor's own terms, not by this policy.

For anything not paid through Apple or Google, email support@celabe.com with your name, what you paid for, the date and the amount. We reply within 2 working days. Approved refunds go back to the original payment method within 7 working days.